Returns & Refunds.

You may return any RAHA product purchased directly from our website or an authorized retailer within the specified return window, provided the item meets our condition requirements.

To be eligible for a return, you must provide proof of purchase (order number or receipt). Returns without proof of purchase may be accepted at our discretion for store credit only.

RAHA offers a 30-day return window from the date of delivery for all standard purchases. Items must be postmarked within this window to qualify for a full refund.

Returned items must meet the following criteria:

• Unused, unworn, and unwashed.
• In original packaging with all tags, labels, and accessories attached.
• Free of odors, stains, signs of wear, or damage caused by the customer.
• Items that appear worn, washed, or damaged due to misuse will not be accepted.

We reserve the right to refuse a return if the item does not meet these conditions. In such cases, the item will be returned to customer at their expense.

To initiate a return, follow these steps:

1. Log in to your RAHA account and navigate to “Order History.”
2. Select the order containing the item(s) you wish to return and click “Request Return.”
3. Complete the return form, indicating the reason for return and whether you prefer a refund or exchange.
4. Print the prepaid return label provided.
5. For customers outside the UK Mainland will be responsible for return shipping.
6. Securely package the item(s) in the original packaging or equivalent protective material.
7. Affix the return label and drop off the package at the designated carrier location.

If you checked out as a guest, contact support@rahafashion.com with your order number to request a return authorization.

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5–10 business days.

Refund timing may vary depending on your payment provider:

• Credit/Debit Cards: 5–10 business days
• PayPal: 3–5 business days
• Bank Transfer: 7–14 business days

Original shipping charges are non-refundable unless the return is due to a defect or shipping error on our part.

We offer size and color exchanges for the same product, subject to availability. To request an exchange, follow the standard return process and select “Exchange” as your preference.

If the requested exchange item is out of stock, we will issue a full refund to your original payment method. For customers outside UK Mainland will pay for shipping fee for exchagne.

The following items are cannot be returned or exchanged:

• Personalized or custom-made products.
• Items that have been altered or modified after purchase.