Privacy Policy.

We collect the following categories of personal data:

• Account Information: Name, email address, phone number, and shipping/billing addresses provided during registration or checkout.
• Transactional Data: Order history, payment confirmation details, and shipping records.
• Device & Usage Data: IP address, browser type, operating system, and pages visited on our site.
• Communications: Emails, support tickets, and feedback you send to us.

We use your data for the following purposes:

• Processing and fulfilling orders, including payment, shipping, and returns.
• Providing customer support and responding to inquiries.
• Improving our products, website, and user experience.
• Sending order confirmations, shipping updates, and transactional notifications.
• Sending marketing communications (only with your explicit consent, which can be withdrawn at any time).
• Detecting and preventing fraud, abuse, and unauthorized access.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

Third-party analytics providers (e.g., Google Analytics) may also set cookies to help us understand how visitors interact with our site. These providers process data in accordance with their own privacy policies.

We do not sell your personal data. We may share data with:

• Service Providers: Payment processors, shipping carriers, and hosting providers who perform services on our behalf.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

All third parties are contractually obligated to handle your data securely and only for specified purposes.

We implement industry-standard security measures including encryption (TLS 1.2+), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We restrict access to personal data to employees and contractors who need it to perform their duties and who are bound by confidentiality agreements.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing for direct marketing or legitimate interests.
• Restriction: Request restriction of processing under certain circumstances.

To exercise any of these rights, contact us at privacy@raha.tech.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Typically, order and account data is retained for seven (7) years to comply with tax and accounting regulations. Marketing consent records are retained until consent is withdrawn.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The “Last updated” date at the bottom of this page indicates when the policy was last revised.